Contact the Academic Awareness Team
You can speak with an Academic Awareness team member by phone – call 408.864.8388
- Someone is available on Monday, Wednesday and Friday from 10:30 a.m. to noon
- Outside those hours, please leave a voicemail with your full name, CWID, phone number and a good time to reach you
Or use one of these methods:
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AAP Help Desk
Use the AAP Help Desk for a Quick Question
You can use the AAP Help Desk to send us a question. Here's how:
- First, click the yellow bar that says Log In to AAP Help Desk.
- Once you have logged in, click Ask a Question.
- From the drop-down menu select a question.
- Type in any details that will help us understand your situation, and then click Submit.
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Drop-Ins
Drop-In for 10-15 Minutes on Zoom
Have a quick online chat with an Academic Awareness Program student success specialist – no appointment needed – during the hours listed below.
Click the yellow bar that says "Drop In Via Zoom" to log in for a 10-15 minute online session during these hours
- Mondays: 11 a.m. to noon
- Tuesdays: 4 p.m. to 5 p.m.
- Wednesdays: 1 p.m. to 2 p.m.
- Thursdays: Noon to 1 p.m.
- Fridays: 10-11 a.m.
- Mondays: 11 a.m. to noon
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Appointments
Make an Appointment
If you are part of a program or Learning Community that has its own counselors, please make an appointment with your program counselor. (You can find your program counselor listed in the Our Counselors directory.)
If you're not part of a program or Learning Community that has its own counselor, you can click the yellow bar below to schedule an appointment with an Academic Awareness counselor according to your last name:
- If your last name begins with A–L, your Academic Awareness counselor is Phong Lam
- If your last name begins with M–Z, your Academic Awareness counselor is Glynn Wallis
Spring Office Closures
- Monday, May 27: Memorial Day
- Wednesday, June 19: Juneteenth
Meet the Academic Awareness Team
Katie Davis
Interim Student Success Specialist
Patricia Del Rio
Program Coordinator I
Teresa Kasoyan
Administrative Assistant II
Phong Lam
Counselor
(See me if your last name begins with A–L)
Bidya Subedi
Supervisor
Glynn Wallis
Counselor
(See me if your last name begins with M–Z)